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In very rare cases we have observed that the download process of the Opolis Mail Client gets stuck. Despite the fact that Opolis has been tested to work over basically all languages and language systems, there may be - in very rare cases - situations whereby a certain, specific language sign cannot be interpreted and causes an internal communications conflict.
Should such a situation arise, we would kindly ask you to contact the Opolis Help Desk and send us a message mentioning this specific problem. We have developed a special software which we would forward to you and by running it we can then identify which sign causes this rare problem and help you to fix this issue.